This page explains how to request deletion of your BlueRoutes account and the personal data linked to it, what gets deleted, and what we are required to keep. You do not need to install the app to make a request — see Option 2.
Account deletion is permanent and cannot be undone. Deleted jobs, invoices, photos and messages cannot be recovered.
Your account and the data listed below are deleted immediately and permanently, and you are signed out.
If you are a business owner, deleting your account also permanently deletes the technician and customer accounts created under your business, together with all of that business’s jobs and invoices. Any active BlueRoutes subscription is cancelled, recurring charges to your customers are stopped, and your connected Stripe payout account is disconnected.
Technicians and customers are added by the pool-service business they work with, so their accounts cannot be deleted from within the app. Any user — business owner, technician or customer — can request deletion by email, and we will process it for you.
Send your request to support@blueroutesapp.com with:
Account deletion requestWe send the request from and confirm it against the address on file to verify it is really you. Verified requests are completed within 30 days, and we email you once the deletion is done.
| Data | What happens | Timeframe |
|---|---|---|
| Profile and login — name, email, phone, address, profile photo, hashed password, session tokens | Permanently deleted | Immediately (in-app) or within 30 days (email request) |
| Jobs, schedules, routes, service and chemistry notes, checklists | Permanently deleted | Immediately or within 30 days |
| Job and profile photos and other uploaded files | Permanently deleted from our storage | Immediately or within 30 days |
| In-app chat messages | Permanently deleted | Immediately or within 30 days |
| Quotes, invoices and payment records held in BlueRoutes | Deleted from your account | Immediately or within 30 days |
| Saved payment method references, subscriptions and recurring charges | Cancelled; the Stripe references we hold are deleted, and any connected Stripe payout account is disconnected | Immediately or within 30 days |
| Push notification token and device identifiers | Permanently deleted | Immediately or within 30 days |
| Technician and customer accounts created under a deleted business owner | Permanently deleted along with the business owner’s account | Immediately or within 30 days |
| Kept: transaction and payout records held by our payment processor, Stripe | Retained by Stripe for financial, tax and anti-fraud compliance, under Stripe’s own privacy policy | Typically up to 7 years |
| Kept: accounting, tax and invoice records we are legally required to retain | Retained in restricted financial records, not used for any other purpose | Up to 7 years |
| Kept: encrypted system backups | Overwritten on the normal backup rotation; not restored into the live service except for disaster recovery | Purged within 90 days |
| Kept: aggregated or anonymised statistics | Cannot be linked back to you or used to identify you | Indefinitely |
| Kept: records needed to resolve a dispute, prevent fraud or comply with a legal obligation | Retained only for as long as strictly necessary, then deleted | Case by case |
Deleting only some of your data: if you want to remove specific information rather than your whole account — for example a photo, a job note, or your saved payment method — you can edit or delete it in the app, or email support@blueroutesapp.com and tell us what to remove.
Email: support@blueroutesapp.com
Privacy Policy: Privacy Policy