Welcome to Blue Routes (“Blue Routes,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how Blue Routes collects, uses, stores, shares, and protects your information when you use our website, mobile application, and related services.
By accessing or using Blue Routes, you agree to this Privacy Policy.
Blue Routes is a cloud-based pool service management platform designed for:
Blue Routes provides scheduling, route optimization, customer management, technician management, invoicing, payment processing, messaging, reporting, and pool service management tools.
When you create an account, we may collect:
Business Owners may store customer information including:
Business Owners may collect:
Blue Routes allows Business Owners and Customers to securely save payment methods for future payments, recurring billing, subscriptions, and invoice payments.
Depending on the services you use, we may collect:
Blue Routes uses secure PCI DSS-compliant payment processors, such as Stripe, to process and store payment credentials. We do not store your full credit card number, CVV, or sensitive authentication data on our servers.
Saved payment methods may be used, with your authorization, for:
Users may add, update, or remove saved payment methods through their account settings.
With your permission, Blue Routes collects location information to improve routing and technician operations.
This may include:
Location services help us:
Location access may be disabled through your device settings; however, certain features may not function properly.
Blue Routes stores information related to services performed, including:
Users may upload:
Uploaded files are securely associated with the appropriate customer or business account.
Blue Routes stores communications including:
These communications help provide support, document service history, and improve our services.
We automatically collect technical information such as:
We use your information to:
We do not sell your personal information.
We may share information with trusted third-party providers that help us operate Blue Routes, including:
These providers receive only the information necessary to perform their services on our behalf.
We use commercially reasonable safeguards to protect your information, including:
While we strive to protect your information, no system is completely secure.
We retain personal information only as long as necessary to:
When no longer needed, information is securely deleted or anonymized where appropriate.
Depending on your location, you may have the right to:
Requests may be submitted through Blue Routes Support.
California residents may have the right to:
Blue Routes does not sell personal information.
Users in the European Economic Area may have rights to:
Blue Routes is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 13, we will take appropriate steps to delete it.
Blue Routes may integrate with third-party services including:
Use of these services is governed by their respective privacy policies.
Your information may be transferred to and processed in countries other than your own. By using Blue Routes, you consent to such transfers in accordance with applicable law.
You may delete your account at any time.
After account deletion:
Full instructions, and what is removed, are on the Account & Data Deletion page.
We may update this Privacy Policy from time to time.
If material changes are made, we will revise the “Last Updated” date and may notify users through the app, website, or email.
Continued use of Blue Routes after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Blue Routes Support
Email: support@blueroutesapp.com
Website: https://www.blueroutesapp.com
By using Blue Routes, you acknowledge that you have read, understood, and agree to this Privacy Policy.